Faqs

Simply contact us  or email us at info@cydevents.com.au with your event date, time, location, number of guests and an overview of which package and inclusion you are interested in. We will come back to you with a quote and proposal to plan your perfect celebration!

We can set up our picnics anywhere within  Melbourne, whether it be a private location (e.g. your house or backyard) or a public location (e.g. a park or a beach). We also have partner venues we work with, and can provide list you upon request.

Please note: some council parks in Melbourne regard permit applications weeks prior to the event date. Please plan ahead and make sure to contact CYD if you have any queries regarding the preferred location.

We typically require a minimum of two weeks notice for a booking, however please note that our calendar starts to fill up months in advance so early booking is recommended. Depending on availability, we may be able to accommodate last minute bookings.

Yes, we require a $100 bond for couples picnics, or a $200 bond for all group picnics. The bond will be returned to you once we have packed up your picnic and confirmed that all items are still in their original/undamaged condition.

Yes, we are happy to allow you to use the setting for a longer period if availability permits, this must be arranged with us in advance. Please note that a fee may be applicable depending on the amount of additional time required.

Our picnics do not come with food. We made this decision to give you maximum flexibility in the type food you serve for your event! However, we can recommend grazing caterers that are popular with our customers. Feel free to email us for more information.

While delivery and collection of items is included in the booking price as part of the set up and pack down, we do require a delivery and collection fee for events that take place more than 20 kilometres outside of Melbourne CBD. Please email us for more information.

Yes. If you are interested in hire only, please feel free to browse our website and check pricing on all of our available ‘hire’ equipment.

Yes – we can accommodate 100+ people.

We cannot refund bookings on the basis of bad weather but can provide options. If you have already booked and the weather forecast predicts rain, we can re-schedule the event or accommodate a last-minute location change (e.g. to a sheltered area/indoor location).

We certainly do! Gift vouchers can be purchased for any dollar value over $50 AUD. Purchasers will receive a physical gift voucher in the mail to gift to the recipient. Send us an email to order your gift voucher!

Wet weather policy:

  • Change of venue to undercover if it’s raining - 7 days notice & subject to availability
  • Change of day - 7 days notice based on forecast & subject to availability

Cancellation Policy

  • Cancellation prior to 30 days - full refund of any funds paid
  • Cancellation within 30 days of the booking date we will retain 50% of the amount paid
  • Cancellation within 2 weeks of the booking date we will retain 70% of the amount paid
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